Your files have been encrypted by the BlackLuck ransomware. Only we have the private key required to decrypt your files. Do not rename or modify any files to avoid problems. To get a decryptor and restore your systems you must pay a ransom. It is impossible to recover your files without paying us. Contact via matrix: To contact by matrix you will need to use matrix client such as element. You can download element from the link: https://element.io/en/download You can use also web element on browser: https://app.element.io/ Create an account and contact us to start the negotation process. Select new conversation and start chat and put the username: @blackluck1:matrix.org Tell us your decryption id on the chat: 3D9F7A1564BCF437F83045F7CC893223 You have 5 business days to make the initial contact, if you don't contact within 5 business days the price for decryptor will double. It's not advised to close the matrix chat during negotiations doing so may result in messages history being unavailable if you have logged out of the chat on your end. Do not panic if it happens we have a full conversation log on our side. We may have also exfiltrate some important files from your network. If you don't contact within 5 business days we can share or sell these files. Once contacted we will reply to you within 1 business day and we will agree on price and deadline for the payment. Once payment has been made you will get universal decryptor which works on all your affected systems and we delete any files we may have exfiltrated. If you need proof that decryptor works send us a small file and we will decrypt for you as proof. Act quickly to restore operations.